As I have already noticed this question that boarders on this issue I thought it best to point this out in a meta post.
As with most sites we do not operate as a customer service for Stellar, any questions or complaints about your own service/experience with them is best asked using their handy contact us button on their website as well as a large customer support base here which may be better sources of information to turn to in such situations.
This is somewhat similar to this meta post on Stack Overflow but to summarize a few key points.
- We're not Stellar Customer Service.
- We're not here to act as customer support on any company's behalf (including Stellar).
Hope this clears up the issue